Issues of employee performance, management effectiveness, leadership and consistency all impact a business’s ability to deliver the quality service that today’s customers demand — the customer service that your competition, often no further than the next street over, is providing at an equal or greater level. North Star Hospitality views matters of customer service and employee performance as critical components of business profitability.

North Star’s trademark approach is the Customized Skill Training Program. Whether it is a:Hotel Training Program, Customer Service Training, Management Training or Supervisory Training: All training programs begin with a thorough Needs Assessment and a complete understanding of the expected results. Through a series of target-issue management/employee training modules, your organization’s mission can be measurably improved. North Star’s approach is fully accountable. Benchmarking and feedback is demanded from my clients, and the approach is proven. North Star consistently earns results!