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No matter how terrific your staff’s customer service skills, if the telephone is answered improperly or just too quickly you will lose that potential customer, that potential revenue.

First impressions are made within seconds!

Once a “Needs Analysis” is completed, a customized training program is designed targeting your company’s needs. Training takes place right at your company site. Pre-recorded conversations are used in identifying needs and as a powerful training aid. Jill Staples is in high demand as a strong compelling facilitator who inspires her audience. She and the participants establish high expectations for your company’s future telephone standards during this seminar. Measurable and realistic follow up programs are established to insure long term results.

Here are a Few Training Objectives

• Listen and analyze pre-recorded telephone samples
• Identify strengths and weaknesses of current practices
• Review professional telephone etiquette procedures; i.e. enunciation, posture, listening, using caller’s name
• Role play proper telephone answering techniques including placing callers on hold and transferring calls
• Establish telephone etiquette standards
• Set goals for telephone service improvements with realistic and measurable results
• Seminar also includes email etiquette, taking messages and returning telephone calls

Let's talk about your companies needs!

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