North Star’s philosophy is to implement training programs that enhance the guest experience, and inspire employees. I do not advocate the single training session approach, but relationship development with measurable results. North Star becomes a partner with its client and embraces the client’s philosophy.

 

North Star Hospitality’s President, Jill Staples, is a sought- after management resource that allows organizations to realize the true productivity of employees at all levels. Ms. Staples applies her deep experience in high customer service industries to the unique; employee, communication, and training issues faced by organizations today.

 

The Experience & Expertise to Help You Succeed

  • Over 35 years experience in the hospitality industry.
  • Partner with American Hotel Lodging Educational Institute
  • Trainer for AHLEI Accredited Certification Instructor course
  • AHLEI Certified Hospitality Educator 2012
  • Certified in Executive Coaching by the American Society of Training and Development Association
  • Master of Science Degree in Education
        – concentration in Adult Training
  • Nine years with Hyatt Hotels Corporation
        Including National Rooms Division Trainer
  • General Manager & Director of Operations with two
        major hotel management companies in Virginia Beach, VA
  • 8 Years Coordinator/Instructor Virginia Beach City Public Schools Hotel Operations and Management Programs

 

Recognitions

  • United States Air Force salutes Ms. Jill Staples for her sincere and dedicated services as a member of the Large Category Air Force Innkeeper evaluation Team
  • Certified General District Court Mediator by the Virginia Supreme Court Judicial Council
  • Subject Matter Expert for Hospitality and Tourism Management text AHLEI
  • Accredited Certification Instructor American Hotel Lodging Association Educational Institution
  • Tourism Industry of Virginia Beach Awards for:
    • “Commitment to the Hospitality Industry”
    • “Economic & Social Vitality of Virginia Beach”
  • Virginia Beach Public Schools for:
    • “Teacher of the Year” 1998
              – Technical & Career Education
    • “Superintendent’s Total Quality Award” 1997
              – Virginia Beach City Public Schools
  • Appointed Virginia Department of Education Training & Development Council
  • 1999 Contributor to Text Book: Lodging Management Program, Year One, Educational Institute of the American Hotel & Motel Association