External Customer Service
Employees aren’t rude to customers because they want to be, they are rude because they have not had proper training and/or the supervisor has not corrected them. I will design a training program that will inspire your employees to reach for high customer service standards.
Training Objectives and Methods:
- Understand and improve the role of communication (verbal and non-verbal) in service delivery.
- Determine the key factors that matter to your customers (Using intuition, empathy,personalizing each encounter, listening)
- Improve the experience between employee and customer at all points of contact.
- Utilize customer feedback as service enhancement opportunities.
- Build awareness of generational and cultural expectations and adapting your service to exceed your customer’s needs
- Role Play steps to provide great customer service
- Role Play effective techniques to handling complaints.
- Certifications Available
Internal Customer Service
Developing Staff Teamwork
Training Objectives and Methods:
- Enhance teamwork skills between department leaders
- Members learn the importance of effective and professional communication
- Teamwork Activities are incorporated to determine the root cause of communication barriers
- Methods to improve inter-departmental communication are developed by the participants
- Development of strategies to maintain teamwork productivity and performance in the future
Development of a Problem Solving Team is an extremely effective way to grow teamwork in your organization. This process starts with a charter and mission determined from leadership, selecting team members (from all ranks and departments) and training the members on professionalism, and team work skills. This Problem Solving Team is highly effective in improving the overall mission. Call for details