Health Care Professionals

Retirement Communities,
Assisted Living Facilities, Health Care Management Organizations

Let’s discuss your organization’s needs and allow me to develop and execute an effective training program to assist your organization in building a strong reputation for exemplary service

Resident/Employee Customer Service -
When it comes to customer service there is no ceiling on the improvement ladder.  Exceptional service comes from a desire within to provide the best one has to give.  This training uses your business’ mission statement as the foundation and emphasizes team spirit.  The program includes techniques to improve individual’s intuition, listening skills, and follow through procedures.  Effective communication skills are also incorporated as essential elements to pleasing the customer.  Residents and employees deserve the very best.  Allow me the opportunity to assist in the improvement process.  National Certifications available.

Leadership & Communication Skills –
Here is an opportunity to grow leaders within your organization.  Supervisors and managers learn how to utilize effective communication skills (verbal and non verbal) to create an environment of trust and respect. Telephone and email etiquette are also included as avenues to enhance one’s leadership image and manage time efficiently.  In the health care industry it is crucial to make responsible and motivating decisions constantly.   Participants will conduct a self analysis and determine what style of leadership they use predominantly.  More importantly, the training emphasizes adapting your leadership style to the audience; employee, resident or supervisor. 

Coaching & Motivating -
Recognize various coaching styles and what creates an optimally productive workforce and decreases turnover. Honesty is key in growing people. Supervisors and managers in the health care business have a difficult time coaching/disciplining employees because it is against your nature. Learn how to give honest feedback, positive or negative and walk away with a sense of accomplishment.

Train the Trainer –
Training is a learned skill.  Understanding adult learning behavior, appropriate learning methods and the environment are just the beginning. This includes writing training plans with follow up and measurements systems. In conclusion the participants will demonstrate effective training skills learned in the training program.

Staff Teamwork -
Interdepartmental work patterns that permit informational exchange and cooperation, effective communication. This includes development of interdepartmental project teams with mission statements, leadership plans, and improvement action plans to help move your organization forward.

Please look under the Seminars/Certifications tab for more details on these successful training programs!