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Health Care
Professionals
Retirement
Communities,
Assisted Living Facilities, Hospitals, Nursing Homes
Here are some of the
areas we target
that may affect your community...
-
Resident/Employee
Customer
Service -
improve experience between employee and resident at all points of contact to create higher levels of perceived value and customer satisfaction. Service starts with your staff.
-
Leadership
& Communication Skills -
an opportunity for present and future business leaders to
cultivate awareness of strengths, weaknesses, communication
skills (verbal & non-verbal), and leadership objectives. Development of a
personalized leadership improvement plan.
-
Coaching
& Motivating -
Recognize various coaching styles
and what creates an optimally productive
workforce and decreases turnover.
-
Train
the Trainer -
Training is a learned
skill. Adult learning behavior, appropriate
learning methods and the environment are just
the beginning. Follow up and measurements
systems are implemented.
-
Recruiting
& Interviewing -
learn the marketing approach to recruiting employees,
effective interview skills and candidate placement.
-
Staff
Teamwork -
Interdepartmental work patterns that permit
informational exchange and cooperation, effective
communication. Development of interdepartmental
improvement action plan.
-
Telephone Etiquette -
Customers form a first impression from how
our employees are answering the telephone. First
impressions are lasting. Vocal skills and
listening skills are key.
-
Conflict Resolution
-
identify advantages and disadvantages of conflict and become comfortable with skills to confront and resolve the situation.
Let's talk about your
companies needs!
Use
our Information Request Form
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