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Hotel & Restaurant Training
Convention
& Resort Hotels,
Franchise or Independent Hotels and Restaurant
Here are some of the
areas we target
that may affect your business...
Leadership
& Communication Skills -
an opportunity for present and future business leaders to
cultivate awareness of strengths, weaknesses, communication
skills (verbal & non-verbal), and leadership objectives. Development of a
personalized leadership improvement plan. -
Customer
Service -
improve experience between employee and customer at all
points of contact to create higher levels of repeat customers
and value.
-
Coaching
& Motivating -
Recognize various coaching styles and
what creates an optimally productive
workforce and decreases turnover.
-
Train the Trainer -
Training is a learned skill. Adult
learning behavior, appropriate learning
methods and the environment are just the
beginning. Follow up and measurements
systems are implemented.
-
Recruiting
& Interviewing -
learn the marketing approach to recruiting employees,
effective interview skills and candidate placement.
-
Staff
Teamwork -
Interdepartmental work patterns that permit
informational exchange and cooperation, effective
communication. Development of
interdepartmental improvement action
plan.
Telephone Etiquette -
Customers form a first impression from how
our employees are answering the telephone. First
impressions are lasting. Vocal skills and
listening skills are key. Conflict Resolution
-
identify advantages and disadvantages of conflict and become comfortable with skills to confront and resolve the situation.
Let's talk about your
companies needs!
Use
our Information Request Form
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